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News and Announcements

Introducing Bluewater Veterinary Emergency Clinic

With the opening of Bluewater Veterinary Emergency Clinic in Owen Sound, we have new options for emergency services.

When our clinic is closed, we use Smart.Vet for emergency case triage and telehealth services.

Upon your call, a registered veterinary technician will speak with you regarding your pet’s emergency and work with you to decide the best option for care. Depending on the pet’s situation, you may be offered a telehealth appointment with a Smart.Vet veterinarian, be immediately transferred for in-person care, or offered to have a message sent to us on the next regular work day.

In-person care will depend on the day. Cases requiring emergency care after 4:00 p.m. Monday to Thursday will been seen at the clinic on-call from our existing  group of partner clinics: ourselves, Kincardine Veterinary Services, Mildmay Veterinary Clinic, Queen Street Veterinary Services, Ripley-Huron Veterinary Clinic, and Walkerton-Hanover Veterinary Clinic.

Clinics rotate on-call coverage for weekday evenings, with the on-call clinic seeing patients from all six member clinics.

On WEEKENDS, in-patient care will be provided by Bluewater Veterinary Emergency Clinic. The clinic is open Friday at 6:00 p.m. until Monday at 6:00 a.m. (or 6:00 a.m. the morning after a statutory holiday).

 To reach us after hours, simply call our regular phone line (519-353-4000) where you will reach Smart.Vet.

(If you are looking for emergency services for farm animals, please call Heartland Veterinary Services at 1-800-565-2047.)

Introducing Smart.Vet

To our valued clients and patients, we are reaching out to inform you of an upcoming change to our emergency services.

As of September 15, 2023, our AFTER-HOURS EMERGENCY COVERAGE will be shared between the following practices: Queen Street Veterinary Services, Kincardine Veterinary Services, Ripley-Huron Veterinary Clinic, Paisley Veterinary Services, Mildmay Veterinary Clinic and Walkerton-Hanover Veterinary Clinic. We are entering this emergency care alliance under a trial basis.

We continue our partnership with a Canadian veterinarian-led company, Smart.Vet.  As some of you may know, Smart.Vet gives you access to registered veterinary technicians (RVTs) over the phone whenever our hospital is not open. These RVTs can help you to choose the level of care you require and will facilitate the best options for your pet.

If you have a veterinary emergency, please call 519-353-4000. When we are closed, you will be transferred to the Smart.Vet triage line.

Saturday Hours

Due to staffing shortages, beginning on October 7, 2023 we are reducing our Saturday hours to 9:00 a.m. to 1:00 p.m.

The clinic will be open for purchase of diets and medications. Please note, there will not be a veterinarian in the clinic. Prescriptions needing veterinary approval will only be available if request has been made Monday through Friday.  Otherwise they will be filled on the next regular business day.